Refund policy

OCEAN RISE COFFEE

RETURN, REFUND AND CANCELLATION POLICY


Effective date: October 3, 2026


Returns and refunds

Our coffee is roasted and packaged to order to ensure freshness. Due to the perishable nature of coffee and related consumable products, all sales are final except for approved cancellations, the remedies described below, or where applicable law requires otherwise.

We do not accept returns, refunds, or exchanges for change of mind, taste preferences, or ordering the wrong product, size, or grind.

Please do not send products back without contacting us and receiving instructions.

  1. Order cancellations

You may request cancellation within 12 hours of purchase, provided your order has not entered roasting or packaging. Once roasting or packaging begins, your order cannot be canceled or modified, even if fewer than 12 hours have passed.

To request cancellation, email info@oceanrisecoffee.com or use our website’s contact form. Include your order number and the name used to place the order.

Submitting a cancellation request does not confirm that your order has been canceled. We will review your request and confirm whether cancellation is possible.

If we approve cancellation of your entire order, we will refund the full amount paid to your original payment method. Your bank or payment provider determines when the refund appears in your account.

Cancellation requests submitted more than 12 hours after purchase will not be accepted.

  1. Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged or you receive an incorrect item, contact us within 24 hours of delivery at info@oceanrisecoffee.com or through our website’s contact form.

Include your order number, a description of the issue, and clear photos of the item and its packaging. Keep the item and packaging until we provide further instructions.

We will review your claim and may offer a replacement at no additional cost. Refunds and exchanges are not offered for these claims unless required by applicable law.

If you discover an issue after the 24-hour reporting window, please contact us so we can review the circumstances. This reporting window does not limit any rights you have under applicable law.

  1. Missing or lost shipments

If tracking shows your order as delivered but you have not received it, or you believe your shipment has been lost, contact info@oceanrisecoffee.com promptly with your order number. We will review the tracking information and work with our fulfillment partner or carrier to investigate.

  1. Consumer rights

Nothing in this policy excludes or limits any rights or remedies you have under applicable consumer protection laws. Where those laws require a refund, replacement, or another remedy, we will comply.

  1. Policy updates

We may update this policy from time to time. The policy in effect when you place your order will apply to that purchase, unless applicable law requires otherwise.

  1. Contact us

Ocean Rise Coffee
Email: info@oceanrisecoffee.com
You may also contact us through the contact form on our website